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Office of Consumer Protection

Service Center

(973) 504-6200
Due to COVID-19, messages by phone may result in a delayed response. Please email your inquiry to the email listed on this webpage.

Address

124 Halsey Street
Newark, New Jersey 07101
Directions
Alert

On July 10, 2024, Governor Murphy signed into law the Real Estate Consumer Protection Enhancement Act, P.L. 2024, c.32, which, among other things, requires sellers of residential property located in New Jersey to use the "Seller's Property Condition Disclosure Statement" ("Disclosure Statement," questions 1 through 108).

Additionally, on July 3, 2023, Governor Murphy signed into law P.L. 2023, c.93, which, among other things, requires sellers of all real property located in New Jersey to make certain additional disclosures concerning flood risks on the "Disclosure Statement." On July 15, 2024, the Division published a "Flood Risk Addendum" to the Disclosure Statement (questions 109 through 117), which includes the additional disclosures concerning flood risks.

As a result of these two laws, effective August 1, 2024:

  • Sellers of residential property must complete the Disclosure Statement (questions 1 through 108).  A copy of the Disclosure Statement is available here; and
  • All sellers of real property, both residential and non-residential, must complete the Flood Risk Addendum to the Disclosure Statement (questions 109 through 117).  A copy of the Flood Risk Addendum is available here.  

The Division has created an instruction sheet with additional information regarding the use of these forms.

The forms linked above supersede any forms previously posted by the Division, including, but not limited to, the "Amended Disclosure Statement" posted on December 21, 2023.



Alert

On August 18, 2023, Governor Murphy signed P.L. 2023, c.146 (N.J.S.A. 56:8-156.1 and -156.2) into law, which, among other things, prohibits sellers from imposing a credit card surcharge that is greater than the actual cost to the seller to process the credit card payment. The Division of Consumer Affairs has issued guidance to help consumers and merchants understand their rights and obligations under the new law. The guidance is available here in English and here in Spanish.


The Office of Consumer Protection (OCP) is the primary investigative section for consumer complaints. The main responsibility of the OCP is to enforce the Consumer Fraud Act and its regulations.

Additionally, the Office of Consumer Protection operates the Consumer Service Center, which is the central clearinghouse for consumer complaints and referrals. It also serves as the liaison between the state, county and municipal Consumer Affairs offices. For assistance filing a complaint, please call the Consumer Service Center at (973) 504-6200. A trained representative will be happy to assist you. To check on the complaint history of a business or entity, please send an email to Ask Consumer Affairs with the name, address and timeframe of your request and a complaint history will be emailed back to you.

Last Modified: 8/5/2024 9:32 AM