Press Release

NEWARK - The New Jersey Division of Consumer Affairs and JKM Products Corp., d/b/a "JKM Ribbon & Trim" ("JKM Products") of Berlin, New Jersey, have settled an investigation into the company's alleged failure to deliver ordered merchandise to consumers in a timely manner.  JKM Products is a company that supplies crafts and materials primarily to do-it-yourself consumers.
 
Under the terms of the settlement, JKM Products will pay a settlement payment of $15,000, which includes $7,557.54 in civil penalties and reimbursement of the State for a total of $7,442.46 for its investigative and legal costs.  JKM will also be providing restitution to 11 consumers who filed complaints with the Division of Consumer Affairs.

The Division of Consumer Affairs launched its investigation of JKM Products after consumers complained they were unable to contact the company for extended periods of time, stretching out at times to months, after placing orders for products that were never received.

"Consumers have recourse under our consumer protection laws when they do not get the items they have paid for," said Acting Attorney General John J. Hoffman.  "I encourage consumers to file complaints with the Division of Consumer Affairs whenever such problems occur with merchants."

Under the settlement, JKM Products is also required to inform the Division of Consumer Affairs about any future consumer complaints it receives during the next three years and to provide the Division with information about how each such complaint is resolved.

Deputy Attorney General Glenn T. Graham in the Division of Law's Consumer Fraud Prosecution Section represented the state in this matter.

Supervising Investigator Aziza Salikhov of the Division of Consumer Affairs Office of Consumer Protection led the investigation.

Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file an online complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 (toll free within New Jersey) or 973-504- 6200.

Follow the Division of Consumer Affairs on Facebook , and check our online calendar of upcoming Consumer Outreach events.

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